Privacy Policy
This Privacy Policy explains how Flash Service Agency Limited (“we,” “our,” “us”) collects, uses, shares, and protects your personal information when you use our website, mobile app, or other services provided in support of the Gesa Flash Program.
By using our services, you agree to the practices described in this Policy.
About Us
Flash Service Agency Limited provides technology support to social impact programs, focusing on secure, reliable, and user-friendly digital platforms. We are the official technology partner for the Gesa Flash Program, a project of Gesa, an NGO working in education, healthcare, skill development, and social awareness.
Our role is to make sure the program’s services reach beneficiaries effectively using modern digital tools. We value your trust and are committed to keeping your personal data safe. Protecting your privacy is both a legal obligation and a moral responsibility.
Through our partnership with Gesa, we aim to create a positive impact in communities by improving access to education, promoting health, supporting skill development, and raising social awareness. Using our platform means you are part of this broader mission.
1. Information We Collect
We may collect:
- Identity Information: Name, phone, national id, email, gender, age, etc.
- Location Data: Address or approximate location (with your consent)
- Usage Data: Pages visited, features used, frequency of use
- Device & Technical Data: Device type, operating system, browser, IP address
- Voluntary Information: Feedback, forms, surveys, or uploaded documents
We collect only what is necessary to provide and improve our services.
2. How We Use Your Information
We use your information to:
- Deliver services under the Gesa Flash Program (education, health, skills, awareness)
- Operate and improve our website and app
- Send updates or alerts (with your consent)
- Provide customer support
- Monitor, report, and maintain transparency
We do not sell, rent, or misuse your data.
3. Data Protection & Security
- Data is stored securely with encryption and passwords
- Access is limited to authorized staff only
- We comply with Bangladesh’s Digital Security Act and international standards
- Users will be informed if there is a data breach
4. Sharing Your Information
We only share your information:
- With the Gesa Flash Program for service delivery
- With trusted third-party providers under confidentiality agreements
- If required by law or government authorities
We do not share your information with advertisers or unrelated parties.
5. Third-Party Services
Some services may include third-party tools or platforms. Each third party has its own privacy policy, which governs how your data is collected and used. Flash Service Agency Limited is not responsible for third-party privacy practices.
6. Your Rights
You have the right to:
- Access: See the personal information we hold about you
- Correction: Fix inaccurate or outdated information
- Withdraw Consent: Withdraw permission for data use
- Erasure: Request deletion of your data or account, subject to law
Contact us at: flashservicesbd@gmail.com|01818584566
7. Cookies & Tracking
We use cookies to improve your experience and analyze usage. You can disable cookies, but some features may not work properly.
8. Changes to This Policy
We may update this Policy at any time. The latest version will always be available on our website and app.